Last updated: 10 November 2026
About this policy
The Nurturing Spot ("we", "us") respects your privacy. This policy explains what personal information we collect, why we collect it and how we look after it, in line with the Australian Privacy Principles.
What we collect
- Parent or guardian details: name, mobile number and email address.
- Student details: name, school year, the programs you are interested in and your preferred lesson times.
- Learning information we record during tutoring, such as progress notes, assessment results and homework.
- Messages you send us by phone, WhatsApp, email or our website forms.
How we use it
- To respond to your enquiry and arrange your free consultation.
- To provide tutoring, track progress and send you weekly progress updates.
- To manage enrolments, timetables and fees.
- To tell you about centre news, holiday programs or changes to lessons. You can ask us to stop at any time.
We do not sell or rent your personal information, and we only share it when you agree, when it is needed to provide our services (for example, with our website and email providers), or when the law requires it.
How we keep it safe
Website enquiries are stored in a password-protected system that only authorised staff can access. We keep information only for as long as we need it, then delete it securely.
Website and cookies
Our website uses cookies that are needed to run it securely. We also use Google Analytics, through a Google tag, to understand how visitors use the site, for example which pages are popular. Google Analytics uses cookies to collect information such as the pages you visit, how long you stay, your general location (city or region) and your device and browser type. It does not tell us who you are. You can learn how Google uses this information at policies.google.com/technologies/partner-sites, and you can opt out with the Google Analytics opt-out browser add-on or by blocking cookies in your browser.
Access, correction and complaints
You can ask to see or correct the information we hold about you or your child, or ask us to delete it, by contacting us. If you have a privacy concern, please tell us first and we will respond within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact us
The Nurturing Spot, 130 Waldron Road, Chester Hill NSW 2162. Phone 0410 606 017. Email thenurturingspot@gmail.com.
