Last updated: 10 November 2026
Our approach
We want every family to feel confident and fairly treated. Because fees depend on each student's program and lesson arrangement, the exact payment, cancellation and refund terms for your family are set out in your enrolment agreement.
Missed lessons
If your child cannot attend a lesson, please let us know as early as possible by phone or WhatsApp. We will do our best to arrange a catch-up and send home the work they missed.
Changing or ending enrolment
To change lesson times, switch programs or end enrolment, please contact us. We will explain any notice period and how it affects fees, as set out in your enrolment agreement.
If we cancel a lesson
If we need to cancel a lesson, we will tell you as soon as possible and offer a replacement lesson or a credit.
Your consumer rights
This policy does not limit your rights under the Australian Consumer Law, including your right to a remedy if a service is not provided with due care and skill.
Questions
Please call 0410 606 017 or email thenurturingspot@gmail.com and we will be happy to help.
